Shipping & Returns
SHIPPING :
SHIPPING ECO : 35€ (Canada, USA, UK, Europe)
Production time : 2-6 business day
Shipping time : 2-6 business day
PREMIUM SHIPPING : (only available on USA and UK) 50€
Production time : 2-6 business day
Shipping time : 2 business day
SHIPPING PLUS : 100€
Production time : 2-6 business day
Shipping time : 6-21 business day ( depend on local customs )
SHIPPING PLUS ZONE :
United Arab Emirates | AE
Albania | AL
Angola | AO
Argentina | AR
Burkina Faso | BF
Bahrain | BH
Burundi | BI
Benin | BJ
Bermuda | BM
Bolivia | BO
Brazil | BR
Botswana | BW
Chile | CL
Colombia | CO
Djibouti | DJ
Dominican Republic | DO
Algeria | DZ
Ecuador | EC
Egypt | EG
Eritrea | ER
Ethiopia | ET
Faroe Islands | FO
Gabon | GA
French Guiana | GF
Ghana | GH
Equatorial Guinea| GQ
Guinea-Bissau| GW
Hong Kong | HK
Indonesia | ID
Israel | IL
India | IN
Jordan | JO
Japan | JP
Kenya | KE
South Korea | KR
Kuwait | KW
Kazakhstan | KZ
Lebanon | LB
Liberia | LR
Lesotho | LS
Morocco | MA
Madagascar | MG
Mali | ML
Mauritania | MR
Montserrat | MS
Mauritius | MU
Malawi | MW
Malaysia | MY
Mozambique | MZ
Namibia | NA
New Caledonia | NC
Niger | NE
Nigeria | NG
Oman | OM
Panama | PA
Peru | PE
Philippines | PH
Paraguay | PY
Qatar | QA
Reunion Island | RE
Serbia | RS
Rwanda | RW
Saudi Arabia | SA
Seychelles | SC
Singapore | SG
Senegal | SN
Suriname | SR
Sao Tome and Principe | ST
Swaziland | SZ
Togo | TG
Thailand | TH
Tunisia | TN
Turkey | TR
Taiwan | TW
Tanzania | TZ
Uganda | UG
Uruguay | UY
Venezuela | VE
Yemen | YE
South Africa | ZA
Zambia | ZM
Zimbabwe | ZW
UNDELIVERABLE :
Afghanistan | AF
Central African Republic | CF
Comoros | KM
Cuba | CU
Gambia | GM
Guinea | GN
Iran | IR
Iraq | IQ
Russian Federation | RU
Sierra Leone | SL
Sudan | SD
Syrian Arab Republic | SY
Tajikistan | TJ
Turkmenistan | TM
Falkland Islands | FK
Kiribati | KI
Libya | LY
Myanmar | MM
Nauru | NR
Saint Helena | SH
Saint Pierre and Miquelon | PM
Solomon Islands | SB
Somalia | SO
Please understand that we are not responsible for shipping carrier delays and for delay due to Border Customs .
RETURNS:
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Should you wish to return the artwork, you can contact us at : infoduhautparis@gmail.com. If your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to:
Duhaut Paris / SupplyWeb
Route de Giberville
14630, Cagny
France
Once we have received the product and it is all good we will make the refund and you will receive a full refund for the product - but minus the delivery charge.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at infoduhautparis@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.